Your Right to a Refund for Faulty Goods
Introduction: Everyone’s Had a Bad Purchase Story
Whether it's a faulty gadget, a mismatched item, or something that stops working too soon—most of us have experienced buyer regret. The good news? UK law offers strong protections to help you get a refund, repair or replacement when things go wrong.
Section 1: What the Law Says About Faulty Goods
Under the Consumer Rights Act 2015, you’re entitled to reject goods that are not of satisfactory quality, not as described, or unfit for purpose within 30 days of purchase—and get a full refund.
If a fault appears after the first 30 days but within six months, you can request a repair or replacement. If that fails, you may still be able to get a partial or full refund.
Section 2: Repairs, Replacements, or Refunds
Here’s how your rights unfold:
Within 30 days: You can outright reject the item and demand a full refund.
31 days to six months: You can request a repair or replacement first. If the retailer can’t comply in a reasonable time, you may then seek a refund or price reduction.
After six months, you still have rights—but now you must prove the fault was present when you bought the item.
Section 3: Online Purchases and Returns
Online shopping gives you extra protection under the Consumer Contracts Regulations 2013. You can cancel the order within 14 days of receipt (no questions asked), then have another 14 days to return the item.
This right applies even if the item is not faulty. Still, for faulty goods, your rights under the Consumer Rights Act 2015 (refund, repair, replacement) apply independently too.
Section 4: Sale Items and Common Myths
Won’t you get fewer rights on sale items? No. Sale items are covered by the same legal protections—if they’re faulty, you can still get a refund, repair, or replacement.
Is the shop’s “no refunds” policy legally binding? No—such policies can’t override your statutory rights. That means even if the retailer displays “no returns,” if the product is faulty, you still have the right to a remedy.
Conclusion: Stand Up for Your Consumer Rights
Nobody should be stuck with a faulty product—especially when the law is on your side. Whether you require a refund, repair, or replacement, you’re entitled to action. Use it with confidence:
Act within 30 days for a straightforward refund.
Between 30 days and six months? Request repair or replacement first.
Shop online? You also get an extra "cooling-off" return window.
Bought something in a sale? Faulty goods are still protected.
Need help? Citizens Advice is here to help you claim what’s rightfully yours. Your rights matter—so stand up for them.