Received a High Energy Bill? You’re Not Alone – and Help Is Available
Opening an energy bill and seeing a much higher amount than expected can be worrying – especially when household budgets are already stretched. If you’ve recently received a high gas or electricity bill, try not to panic. There are practical steps you can take, and plenty of support available to help you get back in control.
Here’s what you can do.
Check Your Bill Carefully
Start by looking through your bill to make sure it’s accurate:
Is it based on an estimate or an actual meter reading? Estimated bills can sometimes be higher than your real usage. If possible, submit an up-to-date meter reading to your supplier.
Check the dates – are you being charged for the right period?
Look for sudden changes in usage compared with previous months. If something seems wrong, contact your energy supplier and ask them to explain the charges.
Speak to Your Energy Supplier
Your supplier should be your first point of contact if you’re worried about paying. They are required to offer support, especially if you’re struggling financially.
You can ask about:
Setting up a payment plan that spreads the cost over time
Reviewing your Direct Debit if it’s too high
Accessing hardship funds or support schemes
Energy-saving advice to help reduce future bills
Don’t put off calling – the sooner you get in touch, the more options they can offer.
Check If You’re Entitled to Extra Support
You might be eligible for help with your energy costs, such as Warm Home Discount, Winter Fuel Payment, Cold Weather Payments, Household Support Fund (through your local council), or grants from energy suppliers or charities
If you’re on a low income, receive certain benefits, or have health conditions that make keeping warm essential, it’s especially important to check what help is available.
Make Sure You’re on the Best Tariff
If you’re out of contract or on a standard variable tariff, it could be worth checking whether a cheaper deal is available. Online comparison websites can help you see what’s on offer.
Click on this link or a list of Ofgem-accredited price comparison websites.
If you’re in debt with your current supplier, switching might still be possible in some cases – so it’s worth asking for advice first.
Get Free, Independent Advice
You don’t have to deal with a high energy bill on your own. Free, confidential advice is available from our team at Citizens Advice Lancashire West. We can:
Check your bill
Help you talk to your supplier
Look at what support or grants you might be able to get
Help you work out a household budget
Citizens Advice Lancashire West offers free, confidential support on energy issues by phone, online or in person.
Call us on 0808 278 7880
come to one of our drop-ins in Chorley, Leyland, Fleetwood, or Garstang for a face to face chat
Last year, we supported 4,813 people with energy issues. If you’re worried about money or energy costs, don’t wait – reach out for help today.