Stay One Step Ahead: Spot the Signs and Stay #ScamAware

It’s not always easy to spot a scam. Fraudsters are constantly finding new ways to trick people — that’s why it’s vital to recognise the warning signs and know how to protect yourself.

Use our online tool to check if something might be a scam and learn about the top 5 scams to watch out for right now:

1. Dropshipping Scams

What it is: Dropshipping happens when an online store sells items it doesn’t actually stock — often at inflated prices or with products that don’t match the photos or descriptions.
You might see these offers promoted as a “closing down sale” with emotional messaging and huge discounts.

How to stay safe:

• Make sure the website lists a UK business address and a clear returns policy.

• Check independent reviews (for example, on Trustpilot) rather than those on the seller’s own site.

• Research before you buy — don’t get caught out by fake urgency or low prices.

2. Delivery Scams

If you’re waiting for a parcel and get a message asking for payment or to reschedule delivery, it’s likely a scam. Scammers often pose as Royal Mail or delivery firms, trying to get you to click a fake link to steal your details.

What to do:

• Never pay via a link in a text or email.

• Don’t click attachments or links — even if the message looks official.

• If unsure, contact the delivery company directly using their official website or app.

3. Phishing Scams

Phishing messages come via email, text, or phone calls pretending to be from a trusted organisation like your bank or the government. The aim? To get you to click a link or share personal information.

How to protect yourself:

• Hover over links to check where they really lead — fake addresses often look similar to genuine ones.

• Watch for poor grammar, generic greetings, or odd email addresses.

• If in doubt, contact the organisation directly using official channels — never through the message itself.

4. Rogue Trader Scams

Uninvited tradespeople might appear at your door offering cheap repairs or claiming urgent work is needed. They’ll often pressure you to decide quickly or ask for cash up front.

Warning signs:

• No written quote or contract.

• Pressure to act immediately.

• Claims of “local work” you can’t verify.

• Requests to withdraw cash from your bank.

Remember: A legitimate trader will always give you a written quote and won’t pressure you into agreeing on the spot.

5. Investment Scams

Fraudsters may tempt you with “too good to be true” investment opportunities — especially in cryptocurrencies — using fake celebrity endorsements or clone company websites.

Stay safe:

• Avoid anyone who contacts you out of the blue with investment offers.

• Watch for phrases like “guaranteed” or “high returns” and pressure to invest quickly.

• Never share personal or bank details with someone you don’t know.

• Check if the company is registered with the Financial Conduct Authority (FCA) and use the official contact details listed on the FCA website.

If You’ve Been Scammed

Don’t feel embarrassed — scams can happen to anyone. What matters is taking action quickly.

• Report it: Tell your bank immediately and report online scam adverts to the Advertising Standards Authority (ASA).

• Check for refunds: Your bank may be able to help recover your money.

• Get emotional support: Scams can impact your wellbeing — don’t hesitate to reach out.

• If your bank didn’t help, you can raise your case with the Financial Ombudsman Service.

Need More Support?

Find trusted, free guidance on our Citizens Advice website or contact our Consumer Service to speak directly with an adviser.

Remember: It pays to stay #ScamAware.